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Privacy Policy

Our Privacy Commitment:

 

 At Virid Es Scents we know how important it is to protect your personal information, whether you are shopping with us online or in person we want to make every customer’s experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our Web Sites, in-store pickups and all other channels in which Virid Es Scents (VES) collects and uses your personal information. 

 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, e-mail address, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

All references to "Web Sites" in this Privacy Policy refer to www.viridesscents.com or VES

You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested. For example, we can only make a sales transaction under a customer account for which your name, email and address are needed at the least.

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

How is Your Personal Information Used?

 

VES may use your personal information for several different business purposes, for example, to:

  • Fulfill your specific requests for products, services or information.

  • Provide customer support to assist you with your questions or complaints.

  • Conduct surveys in order to improve our services.

  • Measure and improve the effectiveness of our Web Sites or our marketing endeavors.

  • Detect and protect against fraud and error.

  • Track and analyze your purchases and preferences to better understand your product and service needs and eligibility.

  • Tailor our online content or in-store offerings based on your preferences.

  • If you ask us, to offer and promote additional products and services we offer; and

  • For other purposes as described in this Privacy Policy.

Your Consent:

VES will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

Express Consent:

Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.

Implied Consent:

Other times, we may obtain your consent implicitly when we can reasonably conclude that you've given consent by an action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.

Withdrawing Your Consent:

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.

If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you with the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.

 

 

How do we store, use, share and disclose your personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

VES does not sell or rent our customers' personal information to any other party. However, in the normal course of business we may share some of your personal information within our business family and with third parties acting on our behalf or as permitted or required by law.

 

Product Safety Recalls:

In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.

 Legal Disclosure:

VES may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

 

 

How do we communicate with our site visitors?

 

VES may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

How do we use cookies and other tracking tools?

In some cases, we automatically collect certain information:

Our Web Sites:

When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Site.

 

Web Site Tracking Information:

We may use scripts from third parties which compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. None of the tracking information in these reports can be connected to the identities or other personal information of individual users.

Links to Other Web Sites:

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. VES has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

Cookies:

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits but doing so will affect your use of the Web Site and prevent you from making purchases on our Web Site.

Informing You About Cookies:

 

A good source of information such as All About Cookies, is where you should be able to see what cookies are used and how to manage them properly.

Useful links:

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Disabling or blocking cookies may have a negative impact on the ease and usability of our website.

If you block cookies, you will not be able to use all the features on our website. 

How can you withdraw your consent?

 

If you don’t want us to process your data anymore, please contact us at contactus@viridesscents.com or send us mail to: Virid Es Scents, PO Box 125, Kingston, NH 03848.

 

Privacy policy updates:

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information:

 

You may check your information to verify, update, or correct it and to have any obsolete information removed. If you create an account on our Web Site, you can access and change your online account profile yourself. You can also ask us to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information or let us know that you do not wish to receive any further communication from us.

When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Contacting VES:

 

If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:

Email: Support@viridesscents.com

Telephone: 1 603 347-5266

Mail : Virid Es Scents
PO Box 125
Kingston, NH 03848

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

 

Important Reminder About E-mail Communications:

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account, the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. VES is not responsible for any transmission by you of any personal information over the public Internet.

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